Tip of the Week
How to Guide
How to Choose a Health Mobility Company
As everyone knows, loss of mobility is dramatically life-altering. You will no longer be able to get around on your own, and that is frightening. But here’s what you need to know: it’s not the end of the world. And there’s no need to feel limited. The best mobility equipment can help meet your needs. Finding the right health mobility company will go a long way towards helping you get your life back on track.
First, consult with your doctor. He or she will tell you about your current and future needs. You may also require a prescription for medical equipment. Ask your physician about health mobility companies. You should leave with a list of possible retailers and/or manufacturers.
Contact your insurance company to inquire about the equipment covered under your plan. They may also provide you with a list of local companies that will accept your insurance.
Consider your budget. You might qualify for special financing, if you need to make a large purchase. Research whether your equipment might be covered by Medicare or Medicaid. Being aware of your money situation will let you know if you can afford to do business with a company or if you need to look elsewhere.
When you know which equipment you need, what your insurance covers, and your budget, then you can start looking at particular companies.
As you talk with each company, pay close attention to how the safety features work. Try the equipment and see which product is most comfortable. Remember you will be using it for many hours, so it needs to be convenient and comfortable.
Learn what you can adjust on the mobility equipment. If the company is doing the adjusting, they should listen to all your needs and concerns.
Once you understand what equipment is right for you, study the company. Do they have a long track record? Have they been in business for several years? If so, chances are they will be around for years to come.
Because your equipment is essential for your daily life, great customer service is a must. If the equipment malfunctions, you need to know the company will respond promptly. What is the procedure for maintenance or repair? Where do they service equipment — in their shop or at your home? Inquire if they have loaners available if the equipment cannot be fixed right away.
Request references from the company. If possible, contact former customers and find out if they are satisfied with the product and service. If your friends or neighbors have mobility issues, you can ask about their experiences. They may suggest trying other companies.
The Better Business Bureau will have a record of complaints against the company and how those problems were resolved.
Verify that the company has financing. They may even have plans to help you afford the equipment you need.
When you are finished, go back to your physician. Tell them about the equipment you are considering. They will be able to affirm that it is the right choice for you. It is always best when the health care company, doctor and patient work together.
Don’t be afraid to ask questions. They are in the business of making sure you are informed and satisfied.
Acknowledging that you need mobility assistance isn’t easy. The best company will help you make the transition as smooth as possible.